Looking for a way to engage e-commerce customers and bring them back for a second time? Make sure that opening the package is an experience they won’t forget. Packages that tell you brand's story can enhance the user experience and bring them back for more.

For e-commerce clothing vendors, the sale isn’t done until the customer opens the box and puts on the clothes. That opened box is the last customer touch-point they have with an e-commerce vendor. To make the most of this, those who sell and ship clothes need to make sure that they arrive ready to wear. That means they aren’t wrinkled or damaged in during the delivery process. “Shipping is an essential element in a strong e-commerce business,” says Laura Berk, Head of Marketing and Customer Success at Shippo, and we agree.

- Packing glassware and other fragile items can be challenging. The last thing you want is for your breakables to arrive at their destination cracked, shattered, or otherwise damaged. Here’s a guide to help you avoid making costly mistakes when preparing your glassware for shipping.

Packaging and shipping glassware can seem fraught with risk. However, there are a few steps you can take to help remove the stress out of the packing and shipping process. This post examines several tips that will help you to ensure that you safely pack and ship glassware.

Your e-commerce customer’s perception of your company is influenced by the way you handle order delivery. E-commerce customers have an increasingly high bar when it comes to customer satisfaction, and that includes speed of delivery, product security and branding. Fall short of expectations, and your customers are likely to move on to another company that will meet their requirements. As noted in the acclaimed book, Leading on the Edge of Chaos, by Daryl R. Conner, if you can reduce your customer defection rate by 5%, you can increase your profitability by 25%-125%. Read this blog to learn how to meet your customers’ delivery expectations.

Winter-weather enthusiasts purchase their sporting equipment through a variety of channels including specialty stores, chain stores and online. Since 2012, online sales of winter sporting equipment has averaged approximately 20% of total sales in the U.S, making ecommerce a vibrant $180 million category. If you are engaged in the online sale and the shipping of snowboards and ski equipment, you know that they require careful attention to make sure they arrive to customers in ready-to-use shape. Read on to learn some best packing practices for ski and snowboard shipments.

Technology is constantly evolving and many people are eager to obtain the latest electronics. Electronics are relatively fragile and often expensive, so it's important to understand how to safely pack and ship these products. Take a look at the following tips to properly package electronics so you can prevent costly damages and returns that can occur when shipping electronic devices.

Buying new furniture is a significant investment. Consumers expect that the furniture they purchase, whether from the showroom or online, will arrive at their home in pristine condition. As buying furniture online becomes more prevalent, it's critical that companies, at a minimum, meet customer’s expectations. This article explains strategic ways online furniture companies can exceed expectations in the packaging and delivery process.

The holidays are just around the corner and that means a significant increase in online sales. In fact, eMarketer has projected that holiday e-commerce retail sales will grow 17% this year (Retail & Ecommerce, “Holiday Retail Ecommerce Sales Will Grow 17% this Year.) For the first time, digital sales will exceed 10% of total revenue. The anticipated growth translates to over a $100 billion generated from online orders from previous years and are predicted to keep rising. With so many packages being sent out for the holidays, it is vital for businesses to keep their packages safe and secure throughout the shipping process. This post focuses on how businesses and customers can safely ship packages during the holiday season.

On any given day, millions of cartons and packages are being shipped across the globe. While many packages are light, items such as furniture, sporting goods, automotive aftermarket parts add significant weight to your carton, and as a result, can be more challenging to ship. Heavier merchandise requires well-considered shipping materials to keep items in pristine condition throughout the transportation process. One solution is to use water-activated reinforced packing tape because it adds strength to your carton seal. This article describes how utilizing reinforced tape when shipping heavy packages is a good business decision.